We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Product representations expressed on this Site are those of the vendor and are not made by us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.

YOUR STATUS

By placing an order through our site, you warrant that:
(a) You are legally capable of entering into billing process
(b) You are at least 18 years old
(c) You are resident in Egypt.

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation).

To cancel an order, you must inform us in writing within 24 hours of your receipt of a Product. You must also return the Product to us so that it arrives with us within 7 days of your receipt of the Product, in the same condition in which you received them, and at your own cost and risk.

RISK AND TITLE

The Products will be at your risk from the time of delivery.Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

PRICE AND PAYMENT

These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Guide.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

OUR REFUNDS POLICY

If you wish to return a Product to us, you must first contact us via email sales@handmades-planet and send the Product to the address given. You are responsible for the cost of returning the Product to us and must ensure the correct postage is paid.

The following items can't be returned or exchanged

  • Custom or personalised orders
  • Perishable products (flowers)
  • Items on sale